Frequently Asked Questions (FAQ)

Welcome to Coxcarrentals! This FAQ page is designed to help you find answers to common questions about renting a vehicle with us. We aim to provide a transparent and satisfactory rental experience.

Coxcarrentals is operated by:
Cox Car Rentals LLC
Address: 35627 Dulock Rd, Wildomar, California 92595, United States
Email: support@coxcarrentals.com
Phone: +1 (464) 204-5369

Booking Information

Q: How do I find and book a vehicle?
A: You can use the search tool on our homepage to find a vehicle. Simply enter your desired pick-up and drop-off locations, dates, and times. You can then browse our available vehicle categories to find the perfect car for your needs.

Q: What do I need to rent a car?
A: To rent a vehicle from Coxcarrentals, drivers typically need to meet a minimum age requirement, possess a valid driver’s license, and provide a major credit card in their name for payment and security deposit. Specific requirements may vary, so please check the terms and conditions during the booking process.

Q: How do I know if a vehicle is available?
A: Our website shows real-time vehicle availability. If you can select your dates and a specific vehicle class and proceed to the checkout page, that vehicle class is available for your selected period.

Q: Can I book a vehicle without creating an account?
A: Yes, you can complete a booking on our website without creating an account by choosing the guest checkout option. However, registering an account offers benefits like saving your information for faster future bookings and easily managing your existing reservations.

Payment Information

Q: What payment methods do you accept?
A: We accept a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express, Discover) and debit cards. All available options will be displayed at checkout.

Q: Is my payment information secure?
A: Absolutely. We take your security very seriously. Your payment information is protected by industry-standard security measures, including Secure Sockets Layer (SSL) encryption, to ensure your personal and financial details are kept safe during transmission.

Q: Can I use a coupon or discount code?
A: Yes. If you have a valid coupon or discount code, you can enter it in the designated field during the checkout process. The discount will be applied to your booking total before payment.

Q: What happens if my payment fails?
A: If your payment fails, you will be notified immediately on the checkout page. Common reasons include incorrect card details, insufficient funds, or bank-related issues. Please double-check your payment details. You can try the payment again with the same or an alternative payment method. If issues persist, please contact your bank or our customer support for assistance.

Cancellations & Modifications

Q: What is your cancellation policy?
A: We understand plans can change. We offer a flexible cancellation policy. Bookings can typically be canceled for a full refund up to 48 hours before the scheduled pick-up time. Cancellations made within 48 hours of pick-up may be subject to a cancellation fee. Please refer to the specific terms and conditions provided in your booking confirmation for full details.

Q: How do I cancel or modify my booking?
A: To cancel or request a modification to your booking, please log in to your account on our website or use the “Manage Booking” link found in your confirmation email. For direct assistance, you can contact our customer support team with your booking reference number.

Q: Can I change my vehicle or rental dates after booking?
A: Yes, you can request to modify your booking. All modifications, such as changing the vehicle type or extending rental dates, are subject to vehicle availability and may result in a change in the total rental price. We recommend contacting our support team as early as possible to arrange any changes.

Contact & Support

Q: I have a question that isn’t answered here. How can I contact you?
A: If you have any further questions or need additional support that isn’t covered in this FAQ, please don’t hesitate to reach out to us. Coxcarrentals, operated by Cox Car Rentals LLC, is here to help.

You can visit our Contact Us page on the website or contact our Customer Support team directly:

Email: support@coxcarrentals.com
Phone: +1 (464) 204-5369
Support Hours: 9:00 AM – 5:00 PM (Pacific Time), Monday – Friday

Our team aims to respond to all inquiries as quickly as possible.