Privacy Policy

Last Updated: Jul 23, 2025

This Privacy Policy for Cox Car Rentals LLC (doing business as Coxcarrentals, “Coxcarrentals,” “we,” “us,” or “our”) explains how and why we may access, collect, store, use, and share (“process”) your personal information when you use our services (“Services”). These Services include, but are not limited to:

• Visiting our website at https://coxcarrentals.com/ or any other website of ours that links to this Privacy Policy.
• Engaging with us through sales, marketing activities, or events.

If you have any questions or concerns, please review this Privacy Policy to understand your privacy rights and choices. We are responsible for determining how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.

SUMMARY OF KEY POINTS

Below is a brief overview of the main aspects of our Privacy Policy. You can learn more about any of these topics by navigating to the corresponding sections later in this document.

What personal information do we process?
When you visit, use, or navigate our Services, we may process various types of personal information based on your interactions, the choices you make, and the products and features you use. This includes information you provide to us, such as your name, billing address, payment information (processed by secure third-party payment processors), email address, and phone number, as well as information automatically collected, such as your IP address and browsing behavior.

Do we process any sensitive personal information?
We do not process sensitive personal information.

Do we collect information from third parties?
We do not collect personal information from third-party sources, other than what may be provided by our payment processors to confirm transaction status or by analytics providers in an aggregated, non-identifiable format.

How do we process your information?
We process your information to provide, improve, and administer our Services (including fulfilling your bookings), communicate with you, ensure security and prevent fraud, and comply with legal requirements. We may also process your information for other purposes with your consent, always based on a valid legal basis.

When and with whom do we share your personal information?
Your personal information may be shared in specific circumstances and with designated third parties, such as payment processors to facilitate your payments and service providers who help us operate our Services.

How do we keep your information safe?
We implement a variety of security measures to maintain the safety of your personal information. Your payment information is processed by secure third-party payment gateways. While we strive to protect your personal information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

What are your rights?
Depending on your geographical location, you may have certain rights regarding your personal information under applicable privacy laws.

How do you exercise your rights?
The simplest way to exercise your rights is by submitting a data subject access request or by contacting us directly. We will review and act on your request in compliance with applicable data protection laws.

For additional details on how we manage the information we collect, please review the full Privacy Policy below.

TABLE OF CONTENTS

1. What Information We Collect
2. How We Process Your Information
3. When and With Whom We Share Your Personal Information
4. Use of Cookies and Other Tracking Technologies
5. How Long We Retain Your Information
6. How We Keep Your Information Safe
7. Collection of Information from Minors
8. Your Privacy Rights
9. Controls for Do-Not-Track Features
10. Privacy Rights for United States Residents
11. Updates to This Privacy Policy
12. How to Contact Us About This Policy
13. How to Review, Update, or Delete Your Information

1. What Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Personal Identifiers: Name, postal address (billing), email address, phone number.
• Account Credentials: Usernames, passwords, password hints, and similar security information used for authentication and account access.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number), and the security code associated with your payment instrument. All payment data is processed, stored, and secured by our third-party payment processors. We do not directly store your full payment card details on our servers.
• Commercial Information: Records of services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Internet or other electronic network activity information: We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

2. How We Process Your Information

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service, most notably to process and fulfill your bookings.
• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
• To send you marketing and promotional communications (with your consent). We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.
• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
• To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
• To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

3. When and With Whom We Share Your Personal Information

We may need to share your personal information in the following situations:

• Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We will only share the information necessary for them to perform their designated functions and they are not permitted to use it for any other purpose.
• Payment Processors: When you make a purchase, your payment information is provided directly to our third-party payment processors. These processors use your information to process your payment and are obligated to protect your information under their own privacy policies.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Obligations and Rights: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena. We may also disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

4. Use of Cookies and Other Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Cookies are small data files placed on your computer or mobile device when you visit a website. We use cookies for several purposes:

• Essential Cookies: Necessary for the website to function and cannot be switched off in our systems (e.g., for booking functionality, user login).
• Performance and Analytics Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Functionality Cookies: Enable the website to provide enhanced functionality and personalization.
• Targeting or Advertising Cookies: May be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, if you block cookies, some features of our Services may not operate properly.

5. How Long We Retain Your Information

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible, we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. How We Keep Your Information Safe

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. For example, our website uses Secure Socket Layer (SSL) technology to encrypt information you transmit to us. Payment transactions are processed through secure third-party payment gateways that are PCI compliant.

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Therefore, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. Collection of Information from Minors

Our Services are not directed to individuals under the age of 13 (or a higher age threshold where applicable under local law), and we do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us using the details below, and we will take steps to delete such information from our systems.

8. Your Privacy Rights

Depending on your geographical location, you may have certain rights regarding your personal information under applicable privacy laws. These may include the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete personal information.
• Request erasure of your personal information.
• Object to processing of your personal information.
• Request restriction of processing of your personal information.
• Request data portability of your personal information.
• Withdraw consent at any time (where processing is based on consent).

To exercise these rights, please contact us using the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

9. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

10. Privacy Rights for United States Residents

If you are a resident of certain US states, such as California, Colorado, Connecticut, Virginia, or Utah, you may have additional rights regarding your personal information.

California Residents (CCPA/CPRA): California residents have the right to know what personal information is collected, used, or shared. You have the right to delete personal information held by us and by our service providers. You have the right to opt-out of the sale or sharing of your personal information (we do not “sell” personal information in the traditional sense, but use of some cookies for advertising may be considered “sharing” under CCPA/CPRA). You have the right to non-discrimination for exercising your CCPA/CPRA rights. You also have the right to limit the use and disclosure of sensitive personal information (though we do not process sensitive personal information).

To exercise these rights, please contact us. You may also designate an authorized agent to make these requests on your behalf.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

12. How to Contact Us About This Policy

If you have questions or comments about this policy, you may contact us by:

• Company Name: Cox Car Rentals LLC
• Store Name: Coxcarrentals
• Email: support@coxcarrentals.com
• Phone: +1 (464) 204-5369
• Address: 35627 Dulock Rd, Wildomar, California 92595, United States
• Contact Page: You may also reach us via our contact page: https://coxcarrentals.com/contact-us/

Our support hours are 9:00 AM – 5:00 PM (PST), Monday – Friday.

13. How to Review, Update, or Delete Your Information

Based on the applicable laws of your country or state, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us using the information provided in the “How to Contact Us About This Policy” section. We will respond to your request within a reasonable timeframe and in accordance with applicable law.