Return & Refund Policy

Last Updated: Jul 23, 2025

This Return & Refund Policy applies to all purchases made from Coxcarrentals (coxcarrentals.com), operated by Cox Car Rentals LLC.

Your satisfaction is our priority. This policy outlines our procedures for order exchanges, cancellations, returns, and refunds. Please read it carefully. If you have any questions, please don’t hesitate to contact us via our Contact Us page or the details provided at the end of this policy.

1. Order Exchanges

• Before Purchase: We kindly ask you to review all order details—such as size, design, and quantity—thoroughly before completing your purchase.
• No Direct Exchanges: We are unable to process direct exchanges for different items, sizes, or designs if an error was made during ordering.
• Alternative – Cancellation & Reorder: If you realize you’ve made an error, you may cancel your original order within 4 hours of placement (see “Order Cancellations” below) and place a new order with the correct details.
• Assistance: Our support team is available to help clarify any questions you might have before you place your order.

2. Order Cancellations

• Timeframe for Free Cancellation: Orders can be canceled free of charge within 4 hours of placement.
• After 4 Hours: After this period, your order may have entered the processing stage, and cancellation might not be possible.
• Cancellation Fee: If cancellation is requested and possible after the 4-hour window but before shipment, a cancellation fee of 10% of the total order value will be applied to cover processing costs.
• How to Request Cancellation: To request a cancellation, please contact us immediately at support@coxcarrentals.com with your order number and “Cancellation Request” in the subject line.

3. Returns and Refunds

• Return Window: We accept returns within 30 days from the date your order is delivered.
• Conditions for Eligible Returns: You may return an item if:
  • It arrives damaged or broken.
  • The product received differs significantly in design, size, or material from what was ordered.
  • You received an incorrect item.
  • The product has significant deviations from its description on our website.
• Conditions for Ineligible Returns: Returns will not be accepted for:
  • Items that have been worn, washed, or altered.
  • Items where the defect is not attributable to an oversight by Coxcarrentals.
  • Items missing their original tags.
  • Items with minor, easily fixable thread issues that do not affect the overall quality or usability.
• Condition of Returned Items: All returned items must be in their original, unused, unwashed, and unaltered condition, with all original tags and packaging intact.

4. How to Initiate a Return

1. Contact Us: To start the return process, please send an email to our support team at support@coxcarrentals.com.
2. Provide Information: To expedite your claim, please include the following in your email:
   • Your Order Number
   • Proof of Purchase (e.g., order confirmation email)
   • Clear photographic or video evidence of the defect, damage, or incorrect item.
   • A brief description of the issue.
3. Await Approval & Instructions: Our team will review your request and respond within 2-3 business days. If your return is approved, we will provide you with the return shipping address and further instructions. Do not send items back without prior authorization.
4. Ship Your Return: Once approved, package the item securely and ship it to the return address provided. We highly recommend using a trackable shipping service and providing us with the tracking number.

5. Return Shipping Costs

• Customer Responsibility: Customers are responsible for the cost of return shipping for general returns (e.g., change of mind, incorrect size ordered).
• Coxcarrentals Responsibility: If the return is due to an error on our part (e.g., the item is damaged, defective, or incorrect), Coxcarrentals will cover the reasonable cost of return shipping. We will provide instructions on how this will be handled upon approval of your return.

6. Refund Processing

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return conditions. We will notify you of the approval or denial of your refund within 2-3 business days of receiving the item.
• Refund Issuance: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 2 business days. The refunded amount will include the original shipping costs you paid at the time of purchase.
• Refund Delays: If you haven’t received your refund within 10-15 business days after our notification, please first check your bank account. Then, contact your credit card company or bank, as posting times can vary. If you’ve done all of this and still have not received your refund, please contact us.

7. Important Notes

• After 30 days from the delivery date, all orders are considered final, and we cannot issue refunds or accept returns.
• Coxcarrentals is not liable for any items lost or damaged during return shipping.

8. Contact Information

For any questions regarding this policy or for assistance with your order, please contact us.

• Company: Cox Car Rentals LLC
• Email: support@coxcarrentals.com
• Phone: +1 (464) 204-5369
• Contact Page: https://coxcarrentals.com/contact-us/
• Address: 35627 Dulock Rd, Wildomar, California 92595, United States
• Support Hours: 9:00 AM – 5:00 PM (PST), Monday – Friday

Note: The address above is our business office and not a return address. Please do not send returns to this address unless explicitly instructed by our support team. The correct return address will be provided upon approval of your return request.